FAQ
Straight answers for ordering, production, and repeat work.
The goal is clarity: explain how the system works, what customers can expect, and why the platform is intentionally more structured than an upload-anything print service.
Need something else?
If the catalog fits, start in the shop. If the job is unusual, talk to us first.
What file types do you accept?
The core product flow is SKU-first, so most orders do not need a file upload at all. For more custom work, reviewed fabrication requests can be handled outside the standard catalog path.
How long does an order take?
Typical stocked SKUs target under 48 hours. Rush-eligible work can move faster when machine capacity and material fit allow it.
Can I modify an order after purchase?
Small changes are easiest before the job is released into production. Once a job is queued or started, modification options become more limited.
Do you offer refunds or reprints?
If the finished result does not match the order or the job fails during production, the expectation is a reprint or refund path instead of the customer absorbing the failure.
What materials are supported?
Supported options include common FDM materials like PLA and PETG plus laser materials such as plywood, acrylic, and leather, depending on the SKU.
Can businesses place repeat or larger-volume orders?
Yes. PrintStudio is designed around repeatable product logic, which makes reorders, branded runs, and higher-volume work much easier to support cleanly.
How does routing work?
Jobs are assigned based on material compatibility, machine capability, priority, and current queue conditions so each order lands on the best-fit machine.
Is there an API roadmap?
Yes. The platform direction includes API and automation support because the system is being built as a manufacturing pipeline with a storefront, not just a one-off custom shop.